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Client Agreement

Thank you for considering Reformance!

Upon accepting this Client Agreement and payment of the Service Fees, you will be deemed to have automatically accepted this Client Agreement and all the terms and conditions set forth herein.

If you wish to decline this Agreement or any term or condition, please remove your desired service from the cart and provide no payments. No refunds issued after receiving initial training program and/or nutrition manual.

Reformance Training Service Providers: Alfred W. Jong, Kedric Kwan, Clinton Lee, Esther Bae, and Tanno de Pender.

1. LIABILITY RELEASE

  1. CLIENT understands the risks associated with completing physical activity, including those related to activities involving heavy weights and high cardiovascular activity, and I agree that “Reformance Training” and any associated subsidiaries, and the employees of the “Reformance Training” shall not be held liable in the case of any injury, up to and including death.
  2. CLIENT has no physical or mental condition, illness or injury that would impede my ability to participate in the activity. I will inform “Reformance Training” if this situation changes, either due to changes in my physical or mental condition or because the activity programmed appears unsuitable for my ability level. I understand it is my responsibility to be honest about my abilities and inform “Reformance Training” of any concerns with the training program.
  3. CLIENT hereby releases, indemnifies and holds harmless “Reformance Training” and any associated subsidiaries, and the employees of the “Reformance Training” from any and all manner of actions, causes of actions, suits, damages, claims and demands whatsoever in law and in equity.

2. GENERAL PROVISIONS

1.     CLIENT acknowledges before beginning, implementing, or using any and all of recommendations provided, that CLIENT should consult a medical doctor.

2.     CLIENT acknowledges that client is not authorizing to disseminate, share, convey, or transfer any recommendation, either orally or written, provided by the Service Provider without his express written consent.

3.     It is the responsibility of the athlete to adhere to their plans and promptly inform your coach and admin@reformancetraining.com if issues or concerns arise.

3. TERMS AND CONDITIONS

In consideration of the above-referenced release, the named parties have agreed to the following terms:

1. SERVICES INCLUDED:  All services listed on the website depending on the package chosen. In exchange for listed price + tax (tax applicable to residents of Canada only)

2. PAYMENTS:  CLIENT understands payment is due on a regular basis, monthly or otherwise as indicated in the original sign-up.  Late payments will result in service disruption. It is the CLIENT’s responsibility to ensure payment methods are up-to-date for their recurring service subscription.

3. NOTICE WHEN NEW PROGRAM REQUIRED: CLIENT must send email to coach at least one week before needing a new program.  CLIENT understands if appropriate notice is not given to the coach, a new program may be delayed.

4. COMMUNICATION: Reformance Training. is an online coaching company, phone calls or Skype calls are not included in standard service offering. If CLIENT would like to arrange a call, texts or social media chat with coach, please discuss with him or her directly. There may be an additional charge depending on the nature of the request.

SERVICE PROVIDER will try their best to respond to emails within 48 hours, but

5. DISCOUNTS: Discounts are to be discussed with the SERVICE PROVIDER and are not guaranteed.

6. CANCELLATIONS: CLIENT may cancel at anytime by sending email to SERVICE PROVIDER, and cancelling their subscription on their “My Account” page.

7. REFUNDS: No refunds after services rendered. No refunds on package and service bundles once services have commenced. There are no refunds for any merchandise sold.

8. COMPLAINTS: Reformance Training treats all complaints seriously. If CLIENT is having an issue or has a complaint, CLIENT should email admin@reformancetraining.com so that the situation can be resolved immediately.